Effective Date: [Insert Date]
Welcome to Coast to Coast Terrazzo (“Company,” “we,” “us,” or “our”). By accessing or using our website (https://coast2coastterrazzo.com/) and services, you agree to comply with these Terms of Service (“Terms”). Please read these Terms carefully before using our website, requesting a service, or submitting any information.
If you do not agree to these Terms, please do not use our website or services.
1. Services Provided
Coast to Coast Terrazzo provides floor restoration services, including but not limited to:
- Terrazzo Floor Restoration & Refinishing
- Mexican, Spanish & Saltillo Tile Refinishing
- Marble, Travertine & Limestone Restoration, Grinding, Honing & Polishing
We serve residential and commercial clients throughout Florida. Services are subject to availability, scheduling, and pricing as outlined in customer agreements.
2. Use of the Website
By using our website (https://coast2coastterrazzo.com/), you agree to the following:
- You must be at least 18 years old or have parental/guardian permission to use our services.
- You will not engage in any illegal activities, fraudulent behavior, or misuse of our content.
- You will provide accurate and truthful information when submitting contact forms or requesting services.
3. Contact Form Submissions & Call Tracking
A. Call Tracking & Recording
We use CallRail to track and monitor phone calls made to our business. This allows us to improve customer service and track the effectiveness of our marketing efforts. By calling us, you consent to call tracking and potential call recording.
B. Consent to Receive Text Messages
By submitting your phone number through our contact form on the website (https://coast2coastterrazzo.com/contact/), you agree to receive SMS/text messages from Coast to Coast Terrazzo related to your inquiry, appointment scheduling, and promotional offers.
- Message & data rates may apply.
- You may opt-out at any time by replying “STOP” to any text message.
4. Payment Terms & Third-Party Processors
Payments for services may be processed securely through Clover and PayPal. By making a payment, you agree to the terms and conditions of these third-party processors. Coast to Coast Terrazzo does not store or have access to your credit card information.
We reserve the right to refuse service if payment is not completed or if fraudulent activity is suspected.
5. Cancellation & Refund Policy
- Cancellations: If you need to cancel or reschedule a service appointment, please notify us at least 24 hours in advance.
- Refunds: Due to the nature of our services, all sales are final. If you are dissatisfied with our service, please contact us, and we will work with you to address concerns.
6. Privacy & Data Collection
Your use of our website is also governed by our Privacy Policy (https://coast2coastterrazzo.com/privacy-policy/), which explains how we collect, use, and protect your data.
We may collect information such as:
- Personal Information: Name, phone number, email, address
- Website Analytics: We use Google Analytics, Meta Analytics, and CallRail to track user interactions on our website.
- Advertising Data: We use Google Ads and Facebook Ads to serve targeted advertisements.
By using our website and services, you consent to our data collection practices as outlined in our Privacy Policy.
7. Intellectual Property
All website content, including text, images, graphics, and logos, is the property of Coast to Coast Terrazzo and may not be copied, modified, or distributed without our permission.
8. Limitation of Liability
Coast to Coast Terrazzo is not liable for:
- Any damages caused by improper use of our services.
- Losses resulting from third-party payment processors (Clover, PayPal).
- Any temporary or permanent website downtime.
By using our services, you agree that our liability is limited to the total amount paid for our services and does not extend to indirect, incidental, or consequential damages.
9. Governing Law
These Terms are governed by the laws of the State of Florida. Any disputes arising from these Terms or our services will be resolved in a Florida court.
10. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page, and continued use of our website or services signifies acceptance of the updated Terms.
11. Contact Us
For any questions regarding these Terms, please contact us at:
Coast to Coast Terrazzo
1939 N Carpenter Rd, Titusville, FL 32796